Construction – I had the opportunity to chat with the VP of information technology for a leading Canadian based international construction company about their projects and how they build the facilities they build. It was a compelling conversation that opened my eyes to the magic that occurs behind the scenes. We’ve all driven by a construction site and seen those mobile site offices off to the side. You’ve probably noticed the bee hive of activity as experts move in and out of these offices getting their taskings, checking the details for the project or even chatting with other experts on the project. If you were to lift the roof on this site office, I think you’ll be surprised when you look inside. While the coffee maker is indeed a staple and the blueprint desk remains, but more often than not you’ll see a server or other computers located in the office. Blueprints, building schedule sheets, project plans, staffing workflows have all gone electronic. Collaboration technologies allow for realtime updates of project plans and blueprints. Technology has revolutionized the contruction business, increasing efficiencies and reducing errors. So when you pass that new building going up downtown, or that new overpass that is being built as part of the stimulus efforts, remember that this too is evidence of Canada’s Digital Economy.
design Archive
Technology CSI
How do you know if your project is successful? How would you describe this success to your kids or parents? What differentiated your work from that of your predecessor? How will the history books describe the legacy that you’ve left behind? These are some of my favourite questions that I ask in job interviews. I’ve found that these questions are deceivingly difficult for many to answer. I’ve also asked these questions to organizations on both the delivery side and the receiving side of large IT projects. “On time and on budget” simply doesn’t cut it as an answer.
What stands out in my mind are those answers that are based on measurable results and not some squishy terminology. Don’t get me wrong, I appreciate the fact that many outcomes are qualitative. But saying that you were responsible for a particular domain or contributed to a particular effort gives no sense of how noteworthy the effort was. Consider the following statement “I participated in the Vancouver Olympic effort”. Unfairly ambiguous? Perhaps. But it helps demonstrate the point that it is difficult to make a decision without more concrete evidence.
Evidence based decision making, a sort of technology CSI, helps link technology projects to business outcomes which ultimately gets the attention of an organization’s senior leaders. In an era of shrinking budgets and the occasional scepticism towards technology initiatives it becomes more important than ever before to build the evidence of concrete business outcomes. Evidence helps us appreciate if we are accomplishing the business objective that we set out to and allows us make course corrections when the evidence show us otherwise. Evidence therefore allows for informed risk taking. While evidence alone won’t guarantee 100% project success, it will improve the odds dramatically. It will also allow for earlier identification of those activities that should simply be stopped. With the appropriate evidence, those efforts that have been stopped, cancelled, discontinued, etc. will not be deemed as failures but rather stepping stones towards the next success. Evidence helps everyone understand what has happened, helps us safeguard against the reoccurrence of those things that stood in the way of full success. I say “full success” in place of “failure” since we will have learned from the efforts the led up to the decision point and will be able to build from them going forward. Of course even with all the evidence in the world, doing the exact same thing twice and not being successful is just wrong.
So as you build out that project plan or consider your objectives for your upcoming year, take a moment to consider how you can prove your success to others. You’ll be glad you took the time to think about the evidence you’re going to need to convince others of how really great your work was.
Storm Clouds?
If you were asked about the link between technology and the weather what would you say? You might first think about constant change or perhaps areas of high pressure. (Hopefully you won’t mention bad similes as well.) The excitement surrounding the latest era of computing has cemented the connection between technology and the weather. This latest era is familiarly called Cloud computing as shorthand. Unfortunately, the shorthand terminology creates challenges for business and individuals alike as they look to gain a better understanding of what it means to make use of the many advantages of this new computing paradigm.
If we lay back, hands behind our head in a grassy field and look up at the sky, we may see any number of different types of clouds. A quick search reveals a long list of meteorological phenomena, including: cirrocumulus, cirrus, cirrostratus, altostratus, altocumulus, cumulus humilis, cumulus mediocris, stratocumulus, nimbostatus, stratus, cumulonimbus, cumulus congestus, pyrocumulus, noctilucent. For most of these clouds we could remain comfortable on the grass, but if we see a select few (e.g. cumulonimbus: thunderstorm clouds) we would probably seek extra protection. The same can actually be said of cloud services technologies. There are a wide variety of cloud services and several options for how these services can be provided. Cloud services are often characterized as infrastructure as a service, platform as a service and software as a service and are available in a continuum from a fully private cloud through hosted cloud to a fully commercial cloud offering. Each of these varieties of cloud service has its own considerations for protection and imposes different obligations on the organizations that leverage them.
The most significant barrier for organizations looking to harness cloud computing is uncertainty. Organizations are uncertain about the cloud’s impact to their business or uncertain about how the cloud will impact their status quo. This uncertainty impedes an organization’s efforts to build up the confidence to make use of cloud services. So like pilots planning their route from take-off to landing carefully review the specific types of clouds that they may encounter along the way, IT and business leaders must become skilled on the variety of cloud technology options that are available to them as they plan their projects. A comprehensive understanding of the cloud offering that matches their business will help provide a focus on the actual risks to the business and not those derived from the unfortunate generalizations frequently found today. So as you and your organization explore the vast potential of cloud computing, be sure to take a little extra time to identify the specific cloud options applicable to your business. A little bit of up front effort will go a long way to crisply identify the detailed risks and compensating safeguards to help avoid a turbulent ride.
Putting technology to proper use
So the premise behind these conversations is around putting technology to its best use for a particular situation. Essentially, using a screwdriver to twist in screws and not bashing them in with a hammer. It’s often helpful to have guidance or instructions for how we can use these tools most effectively. This is the world in which I find I spend most of my time, thinking of that connection between guidance (or policy) and the technology it addresses. I’ve been looking at this interaction for quite some time, perhaps my entire career, although it has evolved over many years. I can recall a time when the guidance dealt with the process of physically moving a ribbon of paper tape from the tape punch to one or many of a variety of computer systems operated by other nations. Giving a little thought, perhaps out loud, to the potential scope of this conversation in today’s technology driven world I drew up a mind map of those top of mind subjects where technology and policy came together.
I think you’ll agree that it’s not a small area of study. But as you think about technology a little further, you begin to see how it has become an integral part of almost every aspect of our lives. The conclusion I reached is that all policies have a technology element. Technology drives better health outcomes, improved education and environmental stewardship. In this flat world of spikey regions, the availability of robust technology infrastructures helps attract people to liveable communities and drives economic growth. The growth of the knowledge economy is inextricably connected to information technology.
Now I know it seems a little far-fetched that a policy on, say, forestry has a link to information technology but after you go beyond the mental image of Paul Bunyan and his double sided axe, you quickly see how technology enabled (perhaps even driven) this sector has become. A quick review of the Canadian Forestry Service (http://cfs.nrcan.gc.ca/forestresearch) website under R&D leads you to FPInnovations, “the world’s largest private, not-for-profit forest research institute.” Their report “Technology Solutions for the Pulp and Paper Industry” (http://www.fpinnovations.ca/pdfs/PN_brochure%20EN.pdf ) provides a snapshot of how technology is driving innovation in this important segment of Canada’s economy.
With this incredible broad subject area, there will be any number of interesting areas to think about how best to apply the right technologies to the right problems in the right way.


